Steps following a sudden water damage occurrence

What to do when you have a sudden water damage occurrence

When faced with a sudden water damage situation, first try to stay calm… then, CALL US. Second, and at all cost, avoid any potential safety hazards (e.g. shock/electrocution and potential overhead collapse situations). Third, call us for a free water damage inspection. Once on site, we’ll provide a detailed estimate to repair your damage.

What do you do until help arrives? If there’re ZERO safety hazards, it’s best to secure furniture (e.g. foil tabs or wood/foam blocks under footings) as well as important paper items that are wet (e.g. separate carefully and lay out or freeze quickly). Fast action is crucial and may save you thousands of dollars in unnecessary repairs. Our professional water damage experts are ready 24 hours a day and all year round. By calling Patterson Restoration, you’ll always have access to help when you need it. So please don’t hesitate to call.

What’s the best way to clean up standing water?

The best way to clean up standing water depends on what your cleaning it off of. For example, if you need to remove a lot of water from carpet, you’ll need a high powered wet-vac system and weighted extraction tools. If you need to extract water off tile or concrete (depending on the amount) a mop and bucket might do the trick.

If it’s a large amount of water, you need an industrial wet-vac or special truck-mounted water extraction equipment. Smaller areas may require just a few towels. Because each situation is different, it’s best to know what you’re doing and to have the right equipment for any task. That’s why calling our company is a good idea. We’ll have all that’s needed to assist you with any structural water damage situation.

After water extraction, what more is needed?

After addressing safety hazards, securing contents, and extracting water, the job isn’t done just yet. Actually, the restoration process has just begun. Because properties have a multitude of very porous materials, its crucial to identify exactly what was impacted. Drywall is one example of a material that soaks water up quickly. Baseboards, insulation, particleboard (cabinet panels, sub-flooring, etc.), and even tile wick up moisture quickly. We have moisture meters and water detection equipment (e.g. thermal imaging cameras) which locate hidden pockets of moisture.

Cleaning up water damage on your own.

Every water damage situation is different. The amount of saturation, the materials impacted, the category of water (e.g. 1, 2, or 3), how long the materials have been wet, the cost to dry vs. replacement, and many other factors must be considered before attempting to restore it yourself.

Without proper drying equipment, training, and knowledge, drying a home can be quite difficult. Do it yourself drying is typically for very small areas affected by a clean water source and where no high end finishes were affected. It’s highly recommended to contact a professional when dealing with sewage water, flood water, mold, wood flooring, wet cabinets, wet ceilings, entire walls that are wet, or flooded duct-work.

Should I file a claim for water damage restoration services?

Filing a claim can be both a good thing and a bad thing. It can be a good thing when it’s actually needed. It can be a bad thing if it was filed for something small or gets denied due to lack of coverage. Before filing a water damage claim you should discuss the situation with your insurance agent. They’ll be best qualified to help you make this decision. Some factors that can weigh on the decision are the amount of damage sustained, the category of water damage, when the water damage occurred, where the damage came from (the source of the leak), is visual mold present in the areas affected, the cost of repair vs. your deductible amount, and what a claim will do to your premium just to name a few.

Should a claim be your best option, a good water damage restoration company can guide you through the process. We are that company. We’ll be in contact with your adjuster from start to finish. In most cases we’ll bill your insurance direct using specific insurance billing software for the services we provide.

24 Hour Water Damage Restoration Phoenix, AZ

Water Damage Restoration Phoenix, AZ

Water damage situations from a broken pipe or flooding from the outside elements can be restored by calling one of our featured restoration professionals for fast help. Whatever the case may be, a water extraction and restoration business on our website is ready to assist you with the clean up process. Every Patterson Restoration, LLC water restoration technician is reputable, qualified, and professional. Our company has the proper licensing, insurance, and certifications applicable to the water damage restoration industry. The type of water damage Phoenix property owners experience can be minimized with fast action on their part. Emergency cleanup services are a standard with Patterson Restoration, LLC.

Fast Action is Best

Allowing moisture to dwell in a structure is not a good idea because it will continue to cause damage the longer it sits. Being proactive is the first step to preventing further damage. By acting fast you can reduce unwanted costs associated with the water damage repair process. The quicker you involve our water damage repair services; the faster you will know what is needed to mitigate and restore the problem. We provide emergency cleanup services 24 hours a day; 7 days a week and can be at your door in 60 minutes or less (most cases). Fast response is critical to the water damage mitigation process. Removing standing water from flooring while securing furniture and other water sensitive items is usually the first step to getting things back on track.

Following is a basic list of what our water damage repair service encompasses:

  • Wet Drywall Repair
  • Flooded Carpet Repair
  • Water Damaged Flooring Repair
  • Wet Ceiling Repair
  • Dry Wet Wall cavities
  • Wet Cabinet Repair
  • Water Damaged Baseboard Repair
  • Wet Sub-Floor Repair
  • Wet Furniture Repair

When someone hears the term “flood” or “flood damage” they often think of raging waters from a river or storm surge. However, floods can result from broken pipes and happen all the time. They actually happen more frequently than floods caused by Mother Nature. When your carpet is flooded, professional water extraction equipment is a must if to have any chance of salvaging the carpet. Additionally, the more moisture extracted from flooring, the faster the structure as a whole will dry.

A flooded house becomes a breeding ground for bacteria and mold the minute the structural materials become wet. It is very important to clean up water damages correctly. Our team will help restore your home to its “pre flooded condition”. If you have a flood emergency in your home or business call us to immediately have your damages evaluated by an expert.

Proper Water Extraction and Structural Drying

Water damage repair is something that should not be taken lightly. There are many problems that can stem from dealing with this type of structural damage incorrectly. One problem is excess mold growth. Typically mold removal is more costly and time consuming than structural drying. Amplification of bacteria is also something that can happen if water damage is not repaired right away. Although some leaks may appear like a small problem on the surface, most of the time it’s what the untrained eye CAN’T see that is the real issue. We have all the latest moisture inspection tools and equipment to know exactly what is wet and how wet it is. One those tools is thermal imaging. A thermal imaging camera is like x-ray vision when it comes to finding wet structural materials. Don’t let your naked eye fool you. Have us provide a free water damage inspection with thermal imaging.

Is Drying Your Water Damage On Your Own A Good Idea?

What about drying things yourself? Well, a regular household fan may work for cleaning up the small water spills of every day life. However, when it comes to flooding and extensive leaks, a professional is who you’ll want on-site IMMEDIATELY.

Our company has powerful water extraction equipment that is designed to quickly remove the bulk of the water. Our powerful air movers, dehumidifiers, and other specialty structural drying equipment will then speed up the drying process so you experience minimum disruption.

Filing a Water Damage Claim

Patterson Restoration, LLC is one of Phoenix, AZ’s top water damage repair companies and a preferred restoration vendor of many insurance carriers. Why burden yourself with the extra stress of having to deal with these repairs on your own? That is what insurance is for. If your water damage is extensive, contacting your insurance company to file a claim may be the best route to take to cover the costs associated with these repairs. We can help you with the water damage claim process. Furthermore we will invoice your insurance company directly for the restoration services we provide. To make things even easier during the claim process, we will work directly with the assigned adjuster and make sure everyone is on the same page throughout the entire water restoration process.

Prevention and Helpful Tips

Some tips and recommendations with regard to flood damage and your property would be to become familiar with your insurance policy. Knowing what your insurance policy does and does not cover is valuable information. Make sure you are maintaining all of your appliances and fixtures that have a water supply line. Take the proper steps when leaving you property unattended for long periods of time. Also become familiar with what to do when Mother Nature unleashes her fury in Los Angeles. But when all else fails and you are in need of water damage restoration services, call us to help get you back on track.

Flood Damage in Phoenix Happens More Than You Think

A flooded house is not something a property owner looks forward to or even expects to happen at all. Having your home flood with water is a stressful situation. Dealing with these types of water damages can be tricky and often requires the expertise of a flood restoration company.
There are a few different ways a house can become flooded. The flooding that we are referring to however is the actual flood water that comes from the outside ground surface into your home. This kind of water damage is also referred to as a category 3 water loss. The damages a home typically sustains are major. This is due in part to the nature and condition of the water as it enters your property. Flood waters are considered grossly unsanitary. They could contain pathogens, bacteria, viruses and a whole barrage of other contaminants.

The industry standards for cleaning up a flooded house can be found in the IICRC S520 guidelines for water damage restoration. Some structural items that must be removed and replace when affected with flood water are carpet, padding, baseboards, insulation, wood flooring, drywall, and cabinets. Making sure ALL damaged areas are disinfected is a critical part of the flood restoration process. Just knowing how to clean up flood damage is a super technical task that will more times than not require the attention of an expert.

Flood damage restoration is one of the many things our company does best. We have the experience, manpower, resources and equipment needed to handle any size flood cleanup professionally and efficiently.

How Can Water Damage Restoration in Phoenix be Prevented?

A company such as ours who is experienced in the water restoration field has both book knowledge and hands-on experience. This makes us knowledgeable about many types of situations which result from water damage. A “layman” will see a flooded property and only think that it needs to be cleaned up superficially. Our experts see a bigger picture and dig deeper to find the reason(s) behind the damage so you aren’t faced with the same problem at a later date.

So many things could go wrong in your home when it comes to water damage. Many mishaps can be prevented with simple maintenance. Water supply lines and sources should be checked frequently for leaks and needed repairs should be made right away. Thousands of dollars worth of structural damage is often caused by a part that is under $20. Make sure you know where all of the shut off valves are and where the main water shut off is to your home.

Most houses have two main shut off points. The first is closest to the street and requires a special tool or wrench to turn the nob. The other main shut off is typically a lever on a spigot next to your house and is the easier option of the two. It is recommended to use that one if possible. If you plan to be away from your home for an extended period of time consider turning off your water at the spigot shut off. Letting pressure out of the line will also help prevent pipes and valves from breaking or leaking.

If you have a gas water heater and are going to be away for an extended period and plan to shut off the water to your home, remember to turn off the pilot light. If you don’t and your water heater happens to leak and there is no water to replenish it, the pilot flame will damage your unit. Whatever your restoration emergency may involve, our company can help.

Addressing Mold

With long term water-saturated items, typically comes mold. Being able to address this mold helps protect the health of its occupants. Whether your property is used as your family’s home or as a business, you do not want to risk having any health issues due to the presence of mold. A water damage restoration company can safely remove the mold and ensure that it does not return.

In order to reduce the damage and risks faced by water damage, it is important to turn to those companies that are experts. Not only will you help protect your health and your property, you will find the process much quicker when an expert is involved.

Water Damage Restoration Process – Phoenix AZ

Water Damage Restoration in Phoenix, AZ

Water in the home is never something a property owner wants to encounter. But it happens. And when it happens, it may not just mean water-logged contents and water damage, but health issues and mold growth as well. Thankfully, Patterson Restoration, LLC’s flood restoration professionals are trained to restore water damaged property to pre-loss conditions quickly and effectively.

Here’s a look at the restoration process from beginning to end:

    1. Response: Response time is key when you’re dealing with water damage. Hence, you want to contact a water restoration company as soon as possible. Here are 3 reasons why:
      • Mold growth can begin in 24-48 hours.
      • The longer water is in the home, the harder it gets to salvage certain items.
      • Standing water becomes a health hazard if it becomes contaminated.


  1. On-Site: Once we arrive, we’ll begin a thorough evaluation into the scope of damage and what needed to restore it.
    • The affected area will be inspected for safety hazards. For instance, in certain properties, materials will be tested for asbestos and/or lead-based paint.
    • Visual inspection of the damage to determine what Category of water is on hand to know what restorative measures will be best.
    • Our skilled water damage restorers will analyze the full scope of the water damage using moisture meters and thermal imaging cameras to assess floors and other structural materials.
  2. Water Extraction and Flood Water Removal:

    After evaluating the scope of damage, it’s time to get to work. Our crew will pack out and secure any contents that are impacted by the water to attempt to salvage and dry separately. Then, water extraction (or water removal) will start to remove water from the flooring materials affected. Depending on the scope of loss, anything from a light extraction wand to a submersible water pump may be necessary for this step.

  3. Structural preparation:

    This step varies based on the category of water. According to the IICRC S500 Standard for Water Damage Restoration, there are three categories of water. Category 1 water is clean water. Category 2 water is described as water that may have some contaminants andCategory 3 water is water that contains bacteria contaminants, sewage and is a health risk.

    • With Category 1 water, the carpet and flooring can be dried in place, however with Category 2 and 3 water, porous items need to be removed and disposed of, semi-porous items are considered on a per-item basis and only non-porous items can be cleaned and sanitized. Actual flood water from rising rivers, streams, oceans or heavy rains that travel over the ground surface into the property is also a category 3.
  4. Structural Drying in Phoenix, AZ:

    The next thing a flood restorer will do is set up drying equipment to fully dry the affected area(s). Some common drying tools include:

    • Air movers: They come in two main styles – axial and centrifugal.
    • Dehumidifiers: The “dehus” help take the moisture out of the air, which is distributed by the air movers.
    • Wood floor and wall cavity drying equipment: Today’s equipment can pump high-pressure air or vacuum the air from walls and cavities to speed drying. Air movers can also be incorporated to blow air into walls.
    • Heat drying equipment: Heat drying units may also be deployed in the area to speed up the drying.
  5. Monitoring a Phoenix Water Damage Restoration Project:

    Drying equipment will likely run for several (2-4 in most cases) days. Each day, flood restorers will return to the home to properly monitor and validate drying using moisture meters and other specialized tools. In fact, today’s technology is so advanced that remote monitoring is now available so restorers can keep an eye on progress while they’re not there. Monitoring ensures the structure is drying properly and also allows any adjustments to be made with the equipment.

  6. Documentation:

    You can’t underestimate the importance of documentation when it comes to water damage restoration.

    • Moisture readings can be analyzed to track and validate drying progress.
    • Documentation also helps verify drying success to the insurance adjuster and homeowner.
  7. Reconstruction:

    If it was Category 2 or Category 3 water in the home, it’s likely that reconstruction or structural water damage repair will need to commence. Here are some examples of what may need to be done:

    • Carpet and pad replacement
    • Drywall repair
    • Drywall replacement
    • Hardwood floor repair

Call our Company and we send out our Water Damage Repair Professionals immediately

So while you never want to discover water damage in your home, with today’s technology that our company uses, your water damage will be restored to a pre-loss condition in a matter of days.

Water Damage Claims – Phoenix AZ

Water damage happens frequently

Water damage is one of the most commonly filed insurance claims. Water damage also comes in many sizes so knowing when a professional water damage repair company is needed can be a difficult thought to grasp. Without the proper training and equipment, what may seem like a simple water cleanup can actually turn into a structural nightmare. A professional water restoration company is able to evaluate the extent of the damage by determining the moisture content of the structural materials affected. Once the moisture content is known, a plan of action can easily be created.

A very important step to getting a water damaged home or business back to normal is removing any standing or excess water from flooring materials such as wood, or carpet and carpet padding. When water removal is done correctly, the overall drying process is tremendously quicker. Professional water removal equipment typically consists of a high powered truck-mounted extraction unit, an extraction wand, a sub-surface extraction machine/tool, submersible pump, and a portable extraction machine. All of these tools of the trade are needed if water removal is to be performed correctly and thoroughly enough to dry a structure efficiently. We have all the tools, credentials, and expertise needed to handle your water cleanup with the utmost professionalism.

Timing is a pivotal factor when dealing with water damage. Fast action and immediate response are a must. The longer water is permitted to linger, the more damage will spread. Being able to respond 24 hours a day is what we do best! We understand the urgency involved with water cleanup and know that every minute counts.