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Steps following a sudden water damage occurrence

What to do when you have a sudden water damage occurrence

When faced with a sudden water damage situation, first try to stay calm… then, CALL US. Second, and at all cost, avoid any potential safety hazards (e.g. shock/electrocution and potential overhead collapse situations). Third, call us for a free water damage inspection. Once on site, we’ll provide a detailed estimate to repair your damage.

What do you do until help arrives? If there’re ZERO safety hazards, it’s best to secure furniture (e.g. foil tabs or wood/foam blocks under footings) as well as important paper items that are wet (e.g. separate carefully and lay out or freeze quickly). Fast action is crucial and may save you thousands of dollars in unnecessary repairs. Our professional water damage experts are ready 24 hours a day and all year round. By calling Patterson Restoration, you’ll always have access to help when you need it. So please don’t hesitate to call.

What’s the best way to clean up standing water?

The best way to clean up standing water depends on what your cleaning it off of. For example, if you need to remove a lot of water from carpet, you’ll need a high powered wet-vac system and weighted extraction tools. If you need to extract water off tile or concrete (depending on the amount) a mop and bucket might do the trick.

If it’s a large amount of water, you need an industrial wet-vac or special truck-mounted water extraction equipment. Smaller areas may require just a few towels. Because each situation is different, it’s best to know what you’re doing and to have the right equipment for any task. That’s why calling our company is a good idea. We’ll have all that’s needed to assist you with any structural water damage situation.

After water extraction, what more is needed?

After addressing safety hazards, securing contents, and extracting water, the job isn’t done just yet. Actually, the restoration process has just begun. Because properties have a multitude of very porous materials, its crucial to identify exactly what was impacted. Drywall is one example of a material that soaks water up quickly. Baseboards, insulation, particleboard (cabinet panels, sub-flooring, etc.), and even tile wick up moisture quickly. We have moisture meters and water detection equipment (e.g. thermal imaging cameras) which locate hidden pockets of moisture.

Cleaning up water damage on your own.

Every water damage situation is different. The amount of saturation, the materials impacted, the category of water (e.g. 1, 2, or 3), how long the materials have been wet, the cost to dry vs. replacement, and many other factors must be considered before attempting to restore it yourself.

Without proper drying equipment, training, and knowledge, drying a home can be quite difficult. Do it yourself drying is typically for very small areas affected by a clean water source and where no high end finishes were affected. It’s highly recommended to contact a professional when dealing with sewage water, flood water, mold, wood flooring, wet cabinets, wet ceilings, entire walls that are wet, or flooded duct-work.

Should I file a claim for water damage restoration services?

Filing a claim can be both a good thing and a bad thing. It can be a good thing when it’s actually needed. It can be a bad thing if it was filed for something small or gets denied due to lack of coverage. Before filing a water damage claim you should discuss the situation with your insurance agent. They’ll be best qualified to help you make this decision. Some factors that can weigh on the decision are the amount of damage sustained, the category of water damage, when the water damage occurred, where the damage came from (the source of the leak), is visual mold present in the areas affected, the cost of repair vs. your deductible amount, and what a claim will do to your premium just to name a few.

Should a claim be your best option, a good water damage restoration company can guide you through the process. We are that company. We’ll be in contact with your adjuster from start to finish. In most cases we’ll bill your insurance direct using specific insurance billing software for the services we provide.

Water Damage Repair Mesa, AZ

Water Damage Repair Services in Mesa, AZ

Do you have water damage from a busted pipe? Did your toilet or sump pump overflow? Is your basement flooded? What about storm damage?

Whatever the reason may be, the fact is, water damage is not an oddity. In fact, it’s one of the most filed homeowner insurance claims. Additionally, the number of water damage claims filed is increasing year by year. Nevertheless, the important thing to remember is water damage, while undesirable, is typically not a total loss. That being said, here’s a look at the water damage restoration process in general:

Initial Inspection of Water Damaged Areas

Before a home can be restored, a plan of action needs to be formed. This consists of a restoration expert inspecting the home and finding where and how far the water penetrated. A professional will use moisture meters and thermal imaging cameras to see how far the water spread on surfaces. These tools locate hidden areas of moisture in wall cavities and under flooring.

Content Pack-out

Many people in Mesa, AZ who experience water damage, quickly think their electronics, clothes, documents and photos will be destined for the scrap heap. However, that’s not the case in many situations. Most homeowners are shocked to learn that over 90 percent of all items damaged in a conventional water loss. Patterson Restoration, LLC helps you through the entire content restoration process.

Water Extraction

Using a piece of equipment known as a truck-mount; Patterson Restoration, LLC will extract any standing water from the property. Water extraction is essentially the removal of standing water from flooring materials so that maximum drying can take place at a pace that’ll inhibit microbial activity.

There are three categories of water loss, as defined by the Institute of Inspection Cleaning and Restoration Certification (IICRC):

  • Category 1 – water from a clean or sanitary source.
  • Category 2 – water that contains some level of contaminants that may pose a health risk to a homeowner.
  • Category 3 – unsanitary water that could cause illness. Sewage losses, flooding from rivers or streams and wind-driven rain are all examples of Category 3 water.

It’s also important to note that a Category 1 water loss can quickly degrade into a Category 2 or Category 3 water loss if it mixes with certain contaminants or is allowed to dwell in a building long enough to support mold growth. The faster the water is removed from a home, the better. Immediate action is important for a property owner after discovering water damage.

Structural Material Removal Instead of Drying

In the event of a Category 3 water loss, deconstruction may be necessary. The IICRC S500 Standard on Professional Water Damage Restoration states that anything porous damaged in a Category 3 water loss shall be removed. Drywall and particleboard material are two main materials removed. Additionally, anything semi-porous shall be treated on a case-by-case basis and anything that is not porous can be sanitized and disinfected.

Based on this standard, drywall, carpeting and flooring materials will not be salvageable if damaged in a Category 3 water loss and shall be removed from the home. If Category 3 water wasn’t present inside the home, then the aforementioned can likely be dried. That brings us to our next step…

Drying Water Damaged Areas

After water extraction, our certified water damage restoration crew will set up the need equipment to dry the impacted areas. This can be done in a few ways. The most popular method of drying is to place air movers and dehumidifiers in the affected area. Subsequently, this method promotes evaporation and the excess moisture the air gets removed by the dehumidifier. Injection drying equipment can also be set up in to dry wall cavities and under cabinets to further save many of the homes components. Complete drying is usually 2-5 days.

Disinfect and/or Sanitize Water Damaged Areas

Following extraction and drying, additional measures may need to be taken to ensure that mold doesn’t grow. Applying an antimicrobial product to the wet area can usually inhibit the mold growth process. Antimicrobials and biocides also work to treat any mold or bacteria that may have already grew and can prevent any new growth from starting. Because every water damage loss is different, a professional will know the best way to treat your loss.

Verification of Completed Structural Drying

At the end of a residential water damage restoration job, verification is done to ensure the job was completely correctly. Moisture meters and thermal image cameras are again used to verify there’s no remaining water in the affected areas. In the event of a Category 3 water loss, surface sampling is used to verify cleanliness of the impacted area.

In addition to this step, reconstruction and/or minor repairs may also be needed based on the extent of the initial damage.

Flooding and Flood Damage in Mesa, AZ?

Mesa Arizona is no stranger to floods. Due to our desert monsoon season, it has seen its fair share of flooding. During this time Mesa receives a good amount of rainfall which also contributes to numerous roof leak issues. Flood cleanup is a different monster in the world of restoration. All flood damage is classed under a category three loss. This means there will be less to dry and more to remove. Because flood water can carry multiple contaminants, proper cleaning is a must to ensure a safe and healthy restoration of the property.

Flood damage is a loss that typically requires a specific insurance policy for those types of damages to be covered. Many homes however, do not have this coverage and are subjected to cover the cost of the repairs. It is always a good plan to know what your coverages are that way preventative steps can be made and missing pieces can be put into place should a flood damage your property. You can check with your local insurance agent on how to get more information on flood insurance and if it’s right for you.

The Aftermath of Water Damage

Residential water damage repair jobs vary in length based on the area that is affected, the category of water and more. But generally speaking, most homes can be restored to a pre-loss condition fairly quickly

Finding water in the home is never a fun thing for a homeowner to experience. Patterson Restoration, LLC understands that perfectly. That’s why they we make sure we’re on site quickly. We’re here to help calm and comfort property owners while starting the water damage repair process. Thanks to great advances in drying technology, water damage cleanup can be completed faster and more convenient than ever. This all means that our customers get back to normal faster!

So if you ever find water in your home, don’t try to handle the situation yourself. Just call the Mesa Water Damage Repair Professionals at Patterson Restoration, LLC.